Frequently Asked Questions
Find answers about The Command Line, technology quotes, support and ordering across Australia.
What does The Command Line sell and who operates it?
The Command Line supplies technology products and helps customers plan computing, networking and Wi-Fi, cybersecurity, CCTV and access control, audiovisual, point-of-sale and healthcare technology solutions. The online store is operated by THE URBAN NETWORK GROUP PTY LTD (ABN 53 687 320 234).
How can I contact The Command Line or request a quote?
Email help@thecommandline.com.au or submit your requirements through our contact form. Include your postcode, current equipment, required outcome and preferred timing so we can confirm scope and availability.
What is included in service prices?
Advertised prices include GST. Service starting prices cover the stated labour scope; licences, ongoing care, materials and travel are separate unless expressly included. Review service pricing and inclusions and request a quote to confirm the total before booking.
Where can I find IT support plans and networking help?
Review support plans, pricing and free-support terms, or use our networking and Wi-Fi planner to prepare your brief. Ongoing support and one-off installation have different scopes; confirm the required work and postcode availability before booking.
Do you serve customers across Australia?
Yes, The Command Line serves customers across Australia. For on-site work, contact us with your postcode so we can confirm availability and any travel costs.
What does “Price on request” mean?
Products marked “Price on request” are quote-only items. Request a quote to confirm their price, availability and scope before ordering. These items require a confirmed quote before purchase.
Where can I check delivery, returns and other policies?
See our shipping policy, refund policy, privacy policy and terms of service. Delivery charges appear at checkout; contact us if you need an estimate for a particular item or postcode.
How long does delivery take?
Estimated delivery to Australian metro areas is 5–10 business days from the time you order. Regional and remote deliveries may take longer. For both metro and regional locations, timing depends on stock availability, distributor dispatch, the carrier, its service coverage and any delays in transit. This is an estimate, not a guaranteed arrival date. Contact help@thecommandline.com.au if you need to confirm timing for a particular item or postcode.