Shipping policy

We deliver to Australian addresses supported at checkout. We do not currently offer international checkout. Email help@thecommandline.com.au to ask whether a manually quoted international delivery is available.

We offer standard shipping only. Express shipping is not available. The delivery charge is shown before payment. Estimated delivery to Australian metro areas is 5–10 business days from the time you order. Regional and remote deliveries may take longer. For both metro and regional locations, timing depends on stock availability, distributor dispatch, the carrier, its service coverage and any delays in transit. This is an estimate, not a guaranteed arrival date. Business days exclude weekends and public holidays. Contact us before ordering if you need delivery by a particular date; we will check availability and the applicable carrier service for your postcode.

Dispatch depends on stock availability. Physical products ship directly from our Australian distributors. We do not currently hold stock at our own premises or offer collection. Products from different distributors may arrive in separate parcels. We will advise you of material delays and provide tracking where available.

Delivery estimates are estimates only and do not limit your consumer rights. Email help@thecommandline.com.au if your order is significantly delayed, lost or damaged.

Check your delivery address before placing an order. Contact us promptly if it needs correction. If additional delivery charges arise from an incorrect address, we will explain them and seek your agreement before proceeding.

Bulky or heavy items require a separate freight quote. Remote destinations may also require a quote. Please contact help@thecommandline.com.au before ordering these items. We will confirm the freight cost and delivery arrangements by email or direct contact before you proceed. We will not add an undisclosed shipping charge after payment without your agreement.

Support services, plans and digital products do not require physical shipping. For returns, see our Refund policy.

Know what your service includes.

Managed care: Foundation $438.90/month (up to 5 users and 5 computers; 2 technician hours), Shield $768.90 (10 and 10; 4 hours), Command $1,318.90 (20 and 20; 6 hours). All include GST and cover one site and one existing tenant. Licences and onboarding are separate. The full package fee applies below its limits; exceeding either count or recurring workload moves to the next suitable plan or a custom quote. Check your plan fit ↗

Prepaid support hours: Prepaid support hours must be used within 12 months from the invoice date. Any unused hours expire at the end of that period. Each new block has its own invoice date and expiry; topping up does not extend an earlier block. Current blocks and prices ↗

Prices, extras and booking — for home, business, education and trade

Standard packages are exempt from custom-work minimums. Custom remote work has a $250 minimum quoted engagement; custom on-site work has a $399 minimum, including GST. These are minimum totals, not surcharges. Monthly plan fees are unaffected.

Starting prices cover the listed labour and agreed quantity. We confirm compatibility, access, scope, availability and the GST-inclusive total before booking. Hardware, subscriptions, cabling, materials, migration, travel, parking and after-hours work are separate unless expressly included. We support customers across Australia. Remote services are available nationally; on-site availability and travel costs are confirmed for your postcode.

One-off endpoint or MDM setup does not include ongoing monitoring, incident response or vendor subscriptions. Monthly care has agreed device/user counts, included support, service windows and response targets. Education eligibility and procurement requirements are assessed separately. Extra work needs your approval before we proceed.

All service options and inclusions ↗ · Discuss your scope ↗

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Shipping policy

Know what your service includes.

Shipping policy

Know what your service includes.

Good technology.Great reading.

Good technology.
Great reading.