ONE-OFF SERVICE · AUSTRALIA-WIDE
On-site technician visit
Simple setup or specialist technician work · choose the scope
From $149.00 AUD
AUD including GST · starting labour price · no recurring licence or monitoring fee included.
What is included
Simple setup from $149 for the first hour: connect supported computers, USB accessories, monitors or printers, configure standard settings and check operation at one address. Additional time is $49.50 per 30 minutes, approved first. Combine tasks in one visit with one call-out. Specialist technician work remains $429 for two hours ($214.50/hour), covering only the equipment and installation or troubleshooting tasks agreed in your quote.
Prerequisites
Compatible supported equipment, working internet, authorised client access and a prepared environment where stated. Safe site access and no active compromise. Home and standard SMB tasks use the listed scope; education and corporate environments require discovery where additional requirements apply.
What is separate
Travel and parking are confirmed by postcode. Cabling, mounting, CCTV, business networking, new tenants, repairs, migrations, hardware and licences are separate. Simple setup has a one-hour minimum; the two-hour minimum applies only to specialist technician work.
Hardware, licences, cabling, data migration, major remediation, parking, specialist subcontractors and additional work are excluded unless included in writing. We support all of Australia. Remote support is available nationally. On-site technician availability and any travel charge are confirmed for your postcode before booking.
When we prepare a project quote
New tenants, migrations, more than 40 devices, multiple sites or buildings, custom apps, complex VLAN/VPN work, active incidents and formal SLA or compliance requirements need discovery. CCTV and cabling need the appropriate qualified delivery partner.
Timing: We confirm the estimated delivery window after checking device condition, quantities and access. Cancellation and rescheduling terms are included in your written quote before booking.
Compare all service packages ↗Pay for the setup you need
Prices are AUD including GST. The task, quantity and delivery method determine the estimate. Home and business use the published rates for the stated simple scope. Education work is scoped and quoted around the school’s requirements.
| Simple task | Remote setup |
|---|---|
| USB webcam, monitor, keyboard, headset or supported printer | $49 for up to 2 accessories in one 30-minute session; $19 per additional accessory (up to 15 extra minutes each) |
| Basic working computer setup | $99 for the first computer (up to 60 minutes); $79 for each additional computer in the same booking (up to 45 minutes each) |
| One existing home router / mesh configuration | $99 per router / mesh system (up to 60 minutes); internet connection must already work |
| Simple on-site setup | $149 for the first hour of one visit; $49.50 per additional 30 minutes, approved first |
Simple setup means connecting supported equipment, basic settings and a working check. Computer setup covers sign-in, existing Wi-Fi and updates within the time allowance. A home Wi-Fi task covers one existing system with standard settings. Cabling, mounting, repairs, migrations, new business tenants, managed security, complex networks and meeting-room installations need a separate scoped quote. Comprehensive computer setup remains from $199 per device; specialist technician work remains $429 for two hours at $214.50/hour.
One booking, one on-site call-out. We combine selected tasks at one address. Buying a webcam does not automatically require a technician visit. Eligible laptop / desktop purchases include 15 minutes free remote support per device, capped at 60 minutes; terms apply. We confirm any free allowance before quoting paid work, so the same support time is not charged twice.
Australia-wide: remote support nationally; on-site availability and any travel cost confirmed for your postcode. The estimate excludes hardware, licences, travel and specialist installation. Your written quote confirms the complete GST-inclusive total before booking.
Choose a simple setup task ↗ · Compare on-site options ↗Request this service
Choose the batch you need. We confirm the scope and total before booking. Extra work requires your approval.