Services

IT services, priced up front.

Start with what you want to achieve. We’ll help bring together the planning, setup, installation and support your solution needs, with products, services and costs clearly scoped before work starts. You don’t need to know which service to choose.

Purchasable services show GST-inclusive totals. Managed plan prices show both GST-inclusive and excluding-GST amounts.

Explore complete solutions ↗ Discuss your project ↗

Already know the work you need? Explore the service options below. Education services are scoped and quoted around your school’s requirements.

  1. Option 1One-off service packagesChoose the work you need. Receive a fixed quote for the agreed scope.
  2. Option 2Prepaid support hoursBuy a block of hours to use within 12 months from invoice date; unused hours expire.
  3. Option 3Managed plansAsk about a monthly plan with a clearly agreed scope.
  4. Option 4Projects & quotesBigger jobs like network rebuilds, CCTV and cabling.

START YOUR BUSINESS WITH ONE SOLUTION

Small business starter bundle

Laptops, software licences and setup, planned together for your team. Choose what you need and receive one itemised quote.

  • Laptops and accessories to suit your budget and team size
  • Microsoft 365 or Google Workspace licences, priced for your users
  • Device and email setup, updates and agreed security configuration
  • 15 minutes free remote support per laptop or desktop, maximum 60 minutes; terms apply

One fixed setup quote for your team. Tell us your device and user counts. We itemise the setup service, hardware, licences and delivery, so you can see the full cost before agreeing.

Build your starter bundle ↗

Optional ongoing support is agreed separately. No subscription starts with a quote.

Pay for the setup you need

Prices are AUD including GST. The task, quantity and delivery method determine the estimate. Home and business use the published rates for the stated simple scope. Education work is scoped and quoted around the school’s requirements.

Simple taskRemote setup
USB webcam, monitor, keyboard, headset or supported printer$49 for up to 2 accessories in one 30-minute session; $19 per additional accessory (up to 15 extra minutes each)
Basic working computer setup$99 for the first computer (up to 60 minutes); $79 for each additional computer in the same booking (up to 45 minutes each)
One existing home router / mesh configuration$99 per router / mesh system (up to 60 minutes); internet connection must already work
Simple on-site setup$149 for the first hour of one visit; $49.50 per additional 30 minutes, approved first

Simple setup means connecting supported equipment, basic settings and a working check. Computer setup covers sign-in, existing Wi-Fi and updates within the time allowance. A home Wi-Fi task covers one existing system with standard settings. Cabling, mounting, repairs, migrations, new business tenants, managed security, complex networks and meeting-room installations need a separate scoped quote. Comprehensive computer setup remains from $199 per device; specialist technician work remains $429 for two hours at $214.50/hour.

One booking, one on-site call-out. We combine selected tasks at one address. Buying a webcam does not automatically require a technician visit. Eligible laptop / desktop purchases include 15 minutes free remote support per device, capped at 60 minutes; terms apply. We confirm any free allowance before quoting paid work, so the same support time is not charged twice.

Australia-wide: remote support nationally; on-site availability and any travel cost confirmed for your postcode. The estimate excludes hardware, licences, travel and specialist installation. Your written quote confirms the complete GST-inclusive total before booking.

Choose a simple setup task ↗ · Compare on-site options ↗

Option 1

One-off service packages

Choose a defined outcome for home, business or education. We confirm quantities, compatibility and a fixed total before booking. Trade partners can request task-specific hourly work.

Choose your quantity to see the starting batch total. Prices below are indicative one-off labour prices in AUD including GST. Supporting customers across Australia. Remote services are available nationally; on-site technician availability, travel and any location-specific costs are confirmed for your postcode before booking. Home and business packages use the published rates for the stated task and scope; complex environments receive an itemised quote. Education projects receive a tailored scope and quote for the school’s requirements. Larger batches reduce the per-device setup cost. Hardware and recurring licences are separate. We confirm compatibility, delivery method and all additional costs before booking.

Standard packages are exempt from custom-work minimums. The published package scope and quantity price apply. Custom work has a minimum quoted engagement of $250 remote or $399 on-site, including GST; these are minimum totals, not extra fees added to a package or monthly plan. Travel, parking, materials and after-hours costs are itemised in the quote. Extra scope is approved before work starts.

Remote · laptops and desktops

Device setup & configuration

From $49.00AUD incl. GST · one-off labour$49.00 basic accessory session

Standard scope; compatible equipment, authorised access and no active compromise. Timing, travel boundary and cancellation terms confirmed before booking.

What we work on

Choose simple accessories ($49), basic computer setup ($99), existing home Wi-Fi ($99) or comprehensive computer setup (from $199/device). Comprehensive setup includes account setup, updates, existing Wi-Fi, one email account and one printer per device. The simple task scopes and time allowances are explained above.

Working supported devices with internet access. Data migration, repairs, paid software and on-site visits are extra.

Request this package ↗

Remote · existing management tenant

Device management (MDM) enrolment

From $590.00AUD incl. GST · one-off labour$118.00 per device

Standard scope; compatible equipment, authorised access and no active compromise. Timing, travel boundary and cancellation terms confirmed before booking.

What we work on

Enrol supported devices into your existing Intune or Google management tenant, apply an existing agreed profile and verify enrolment.

Minimum batch: 5 devices. Tenant design, new policies, Autopilot, app packaging and licences are quoted separately.

Request this package ↗

Remote · one-off deployment

Endpoint protection setup

From $149.00AUD incl. GST · one-off labour$149.00 per device

Standard scope; compatible equipment, authorised access and no active compromise. Timing, travel boundary and cancellation terms confirmed before booking.

What we work on

Deploy the agreed protection agent, apply an existing standard policy, verify protection status and set alert routing.

Supported compatible devices. Subscriptions, ongoing monitoring, incident response and removal of existing infections are separate.

Request this package ↗

Remote · accounts in an existing tenant

Microsoft 365 / Google Workspace setup

From $149.00AUD incl. GST · one-off labour$149.00 per user

Standard scope; compatible equipment, authorised access and no active compromise. Timing, travel boundary and cancellation terms confirmed before booking.

What we work on

Create user accounts and mailboxes, configure MFA and connect one supported email application per user.

Your domain and tenant must already be ready. New tenant setup, domain changes, mailbox migration and licences are separately quoted.

Request this package ↗

Remote · one gateway at one site

Firewall & gateway configuration

From $590.00AUD incl. GST · one-off labour$590.00 per gateway

Standard scope; compatible equipment, authorised access and no active compromise. Timing, travel boundary and cancellation terms confirmed before booking.

What we work on

Internet connection, firmware update, agreed basic security rules, configuration backup and handover.

Accessible supported hardware. VPNs, multiple VLANs, high availability, on-site installation and hardware are extra.

Request this package ↗

On-site · existing suitable data points

Wi-Fi access point installation

From $299.00AUD incl. GST · one-off labour$299.00 per access point

Standard scope; compatible equipment, authorised access and no active compromise. Timing, travel boundary and cancellation terms confirmed before booking.

What we work on

Mount to suitable accessible locations, connect to existing data points, adopt into an existing controller and check operation.

Hardware, cabling, controller setup, elevated access and building work are extra. Location, travel and installer availability confirmed in quote.

Request this package ↗

On-site · one small premises

Wi-Fi site survey

From $690.00AUD incl. GST · one-off labour$690.00 per site

Standard scope; compatible equipment, authorised access and no active compromise. Timing, travel boundary and cancellation terms confirmed before booking.

What we work on

Review coverage at an agreed small site, recommend access point positions and provide a written findings summary.

Site area, floor count, survey method and travel are confirmed first. Larger sites, schools and specialist surveys receive a project quote.

Request this package ↗

Remote · one small network

Network health assessment

From $590.00AUD incl. GST · one-off labour$590.00 per site

Standard scope; compatible equipment, authorised access and no active compromise. Timing, travel boundary and cancellation terms confirmed before booking.

What we work on

Review an accessible router, switching and Wi-Fi configuration; document issues and prioritised recommendations.

Device inventory and access agreed first. Remediation, penetration testing, physical site inspection and complex networks are extra.

Request this package ↗

On-site · CCTV installation labour

CCTV & access control installation

From $690.00AUD incl. GST · one-off labour$345.00 per camera

Standard scope; compatible equipment, authorised access and no active compromise. Timing, travel boundary and cancellation terms confirmed before booking.

What we work on

Install cameras at suitable existing data points, configure an existing compatible recorder, test recording and provide a handover.

CCTV labour only. Hardware, cabling, elevated access, travel and electrical work are extra. Site and qualified installer confirmed first. Access control is separately quoted.

Request this package ↗

Simple setup or specialist technician work

On-site technician visit

From $149.00AUD incl. GST · one-off labour$149.00 first hour of simple setup

Standard scope; compatible equipment, authorised access and no active compromise. Timing, travel boundary and cancellation terms confirmed before booking.

What we work on

Installation, connection, testing or troubleshooting for the equipment and tasks agreed in your quote.

Simple setup: $149 for the first hour, then $49.50 per approved additional 30 minutes. Specialist work: $214.50/hour with a two-hour minimum ($429). One call-out per booking; travel and parking confirmed by postcode. Trade partner rates are quoted separately.

Request this package ↗

Need different quantities, a new cloud or MDM environment, data migration, backup setup, cabling or a multi-site rollout? Tell us in the form below. Education rollouts can be staged by device batch. Trade partners: request your agreed task-based hourly rate. Extra work requires an agreed price before it starts.

Standard prerequisites, timing and project quote triggers

This is a starting-price service for the standard scope described. The price assumes compatible equipment, working internet access, authorised client access, a prepared environment where stated, safe site access and no active compromise. Hardware, licences, cabling, data migration, major remediation, travel outside the service area and additional work are excluded unless expressly included in the written quote.

New tenants, more than 40 devices, multiple sites or buildings, migrations, active compromise, unsupported equipment, custom apps, complex VLAN/VPN work, cabling or ceiling access, regulated installation, after-hours deployment and corporate SLA or compliance requirements need a written project quote. Education and corporate projects include discovery before final pricing.

We confirm the delivery estimate, service area, parking/travel costs and cancellation or rescheduling terms in your quotation before booking. No additional work starts without your approval.

DISCOVERY & SPECIALIST PROJECTS

Build the wider solution

One-off implementation and recurring monitoring are scoped separately. Tell us the outcome you need and we’ll prepare an itemised quotation.

Security & Essential Eight readiness

Written quote after discovery

Baseline review, MFA and Conditional Access, administrator access, email security, security awareness and a prioritised improvement roadmap.

Discuss this project ↗

Backup & business continuity

Written quote after discovery

Endpoint, Microsoft 365, Workspace or NAS backup planning, restore verification and recovery runbooks. Backup software and storage are itemised separately.

Discuss this project ↗

Cloud tenant setup & migration

Written quote after discovery

New Microsoft 365 or Workspace environments, domain/DNS work, identity integration, mail and file migration. Priced separately from account setup in an existing tenant.

Discuss this project ↗

Network design & cabling

Written quote after discovery

VLANs, VPNs, failover, Wi-Fi design, switch configuration and cabling. Site access and qualified cabling delivery are confirmed in discovery.

Discuss this project ↗

Hardware procurement & lifecycle

Written quote after discovery

Hardware selection, staging, asset tagging, deployment, retirement and secure disposal. Supply, handling and service labour are separately itemised.

Discuss this project ↗

Education & corporate deployments

Written quote after discovery

Inventory, discovery, pilot, deployment waves, validation and handover. Multi-site work, compliance and SLA requirements receive a formal statement of work.

Discuss this project ↗

Option 2

Prepaid support hours

The simplest way to work with us without a contract. Buy hours up front and use them within 12 months from invoice date. Unused hours expire. Top up when you need more; each block retains its own expiry.

  • Use hours for agreed IT work: fixes, changes, advice, remote or on-site
  • Every job is logged so you can see where the hours went
  • On-site visits use a 2-hour minimum from your block
  • Prepaid support hours must be used within 12 months from the invoice date. Any unused hours expire at the end of that period. Each new block has its own invoice date and expiry; topping up does not extend an earlier block.
  • Travel and after-hours work are quoted and agreed separately
HoursPricePer hour
10 hours $2,046.00 $204.60
20 hours $3,861.00 $193.05
40 hours Best value $7,293.00 $182.32
Service details for our team

These details appear in your cart and order so our team can identify the service correctly.

12-month validity. Prepaid support hours must be used within 12 months from the invoice date. Any unused hours expire at the end of that period. Each new block has its own invoice date and expiry; topping up does not extend an earlier block.

Prices include GST.

Option 3

Foundation, Shield & Command

A fixed monthly service fee with clear capacity and technician time. Choose the first plan that covers both your supported users and computers, your ongoing workload and the services you need. All three standard plans cover one site and one existing cloud tenant.

Prices are AUD including GST. Vendor licences, backup storage, onboarding and project work are itemised separately. Your written proposal confirms eligibility and the complete cost before activation.

Everyday device care

Foundation

$438.90per month incl. GST · service fee

$399 per month excluding GST

Up to 5 supported users
Up to 5 managed computers
2 technician hours each month

Keep everyday IT running.

  • Device health monitoring and alerts
  • Scheduled operating system patching
  • Remote help with devices, email and everyday software
  • Device inventory and maintenance reporting

Fewer users or computers? The full package fee still applies. Choose this level for its services even if your team is small.

Request Foundation ↗
Stronger security oversight

Shield

$768.90per month incl. GST · service fee

$699 per month excluding GST

Up to 10 supported users
Up to 10 managed computers
4 technician hours each month

Add stronger security oversight.

  • Everything in Foundation
  • Endpoint protection policy and alert review
  • MFA and account security review
  • Health checks for an existing agreed backup system
  • Security recommendations and follow-up

Fewer users or computers? The full package fee still applies. Choose this level for its services even if your team is small.

Request Shield ↗
Network, cloud & planning

Command

$1,318.90per month incl. GST · service fee

$1,199 per month excluding GST

Up to 20 supported users
Up to 20 managed computers
6 technician hours each month

Coordinate your wider IT environment.

  • Everything in Shield
  • Administration of one existing Microsoft 365 or Google Workspace tenant
  • One existing gateway, one switch and up to two access points at one site
  • Recovery planning and quarterly agreed restore checks
  • Vendor liaison and quarterly technology roadmap

Fewer users or computers? The full package fee still applies. Choose this level for its services even if your team is small.

Request Command ↗

Find the plan that fits

Enter the people and computers you want supported. This shows the standard service fee; licences and any onboarding work are added in your itemised proposal.

Request this plan ↗

An estimate of plan fit, not automatic enrolment or a promise of availability. Servers, unsupported systems, active security incidents and specialist applications need assessment even when the counts fit.

What happens below or above the limits?

Below the limit: you pay the full monthly package fee. Foundation with 2 users and 2 computers is $438.90, the same as 5 users and 5 computers. Capacity is an allowance, not a per-person credit.

Above either count: move to the first tier that fits all requirements. Six users or six computers require at least Shield ($768.90/month). Eleven require Command ($1,318.90/month). More than 20 users or computers, more than six recurring technician hours, multiple sites or tenants require a custom Command proposal.

Higher service needs: security and backup oversight require at least Shield; network/cloud administration and recovery planning require Command, even for a smaller team. A larger headcount alone does not describe every environment — we assess complexity before activation.

Occasional extra time: we flag the remaining allowance and agree a separate top-up or project quote before extra work starts. Recurring extra workload prompts a plan review. No automatic surcharge, upgrade or subscription is created by this page; changes are agreed in writing with an effective date.

How users, devices and technician hours are counted

A supported user is a named person whose account or everyday IT we support. A managed computer is one enrolled, supported laptop or desktop. Shared computers count individually. A person with two computers counts as one user and two computers. Phones, tablets, servers, virtual machines and specialist equipment are separately assessed; they are not silently included in the computer allowance.

For education, supported staff and student accounts count as users; every managed shared classroom computer counts as a device. For trade, count your own supported team and equipment. Your clients’ installations and project sites are separate work. Home customers use the same counting rules.

The 2 / 4 / 6-hour allowance covers technician-led remote support, manual maintenance, alert investigation, reviews, vendor liaison and agreed restore checks. Automated monitoring and scheduled operating-system patching do not consume that pool. Technician work is recorded in 15-minute increments, shared across your covered environment. Unused hours expire each month; they do not roll over or become a cash credit.

Requirements before a standard plan can start

We need an agreed inventory within the plan limits, working internet, supported operating systems, authorised remote access and permission to install management tools. Existing accounts, policies, backup systems and tenant access must be ready for the services selected. MFA and suitable licensed security are required for supported business accounts and endpoints.

Missing prerequisites do not silently increase the monthly package fee. We identify remediation, enrolment, tenant setup or migration and quote that one-off work before activation. Unsupported equipment, active compromise, complex servers or regulated/compliance workloads need a tailored scope.

Support is scheduled during agreed weekday service hours. Your proposal states the actual service window, escalation process and response targets. Monitoring is not a staffed 24/7 help desk; response targets are not guaranteed resolution times.

What the monthly fee excludes

The fee covers the listed service labour and routine monitoring platform. Microsoft 365 / Google Workspace, endpoint protection, MDM and backup subscriptions, backup storage, hardware, onboarding/remediation, migrations, cabling, materials, site attendance, travel, parking, after-hours work and incident recovery are separately itemised unless your written agreement expressly includes them.

Shield’s backup health checks need an existing configured backup solution; Command’s agreed restore checks do not include unlimited recovery labour or a replacement backup platform. No compliance certification, unlimited help desk or guaranteed recovery outcome is implied.

Billing, renewal, cancellation and any vendor commitments are stated before activation. Existing customers keep their written agreement until a change is agreed.

Standard monthly capacity and upgrade points
RequirementFoundationShieldCommand
Monthly service fee incl. GST$438.90$768.90$1,318.90
Supported users AND computersUp to 5 eachUp to 10 eachUp to 20 each
Technician time per month2 hours4 hours6 hours
Sites / cloud tenants1 / 11 / 11 / 1
If capacity or workload growsShield, or Command for advanced servicesCommandCustom Command quote
How is monthly care different from prepaid hours?

Prepaid hours must be used within 12 months from invoice date; unused hours expire. Each block has its own expiry, which is not extended by topping up. Prepaid hours buy technician time for work you request; proactive monitoring and scheduled maintenance are not automatically included. Managed care combines ongoing monitoring and scheduled OS patching with a defined monthly technician pool and capacity limits. Extra projects, licences and on-site work still need an agreed scope and price.

Option 4 · Projects & quotes

Have a project in mind?
Tell us what you need.

From a new team setup to Wi-Fi, security or a multi-site rollout, share a few details here and we’ll help shape the scope and a clear, itemised quote.

  • One-off packages for home, business and education
  • Hardware, software and installation planned together
  • Task-specific hourly support for trade partners

Your quote sets out the deliverables, quantities, exclusions and total including GST. Sending an enquiry doesn’t start a subscription or commit you to a purchase.

Get a project quote

Custom project minimum quoted totals: $250 remote or $399 on-site incl. GST. Standard package prices and managed monthly fees are exempt; no minimum-charge surcharge is added to them.

Fields marked * are required. Add the details you know.

Please leave out passwords, payment details and sensitive student or client information. We use your details to respond to this enquiry. Privacy policy

Good to know

Common questions

What happens after I buy a service?

We contact you within one business day to confirm details and book a time that suits you.

Can I buy hardware and setup together?

Yes. Product pages and your cart suggest the right setup service for what you're buying, so it all arrives as one order.

Do prepaid hours cover on-site work?

Yes. On-site visits use your hours with a 2-hour minimum per visit.

What if a job takes longer than the fixed price?

One-off service packages cover the listed scope. If we find extra work, we'll tell you before doing it and you can use prepaid hours or approve it separately.

Are prices GST inclusive?

Yes, prices on this store include GST. Your order confirmation shows your purchase details. Contact us if you need a tax invoice.